Contact us
Email support@kinetiqtravel.com — we reply within 1–2 business days. For anything about your data, see the Privacy Policy or account deletion.
Frequently asked
Who can see my location?
Only the people on your trip you've chosen to share with — everyone on the trip, or just selected people — plus any family observer you've approved. Nobody else, ever. When you go incognito, your phone stops sending coordinates entirely and others simply see "Sharing off."
How do I go incognito?
On the Together map, tap your sharing status and choose incognito. It takes effect immediately, for as long as you like. Nothing about your position is sent while it's on.
What does a family observer see?
A friend you mark as family can follow your trips read-only: the group on the map and what's planned next. They can't edit anything or see private notes, and you can hide any individual trip from family, or remove family status, at any time.
What happens when I trigger SOS?
Everyone on your trip and your family observers get a high-priority alert with your last shared position — it cuts through silent and quiet-hours settings. SOS does not contact emergency services: in a real emergency, always call the local emergency number first (112 in the EU, 911 in the US).
Do messaging and voice notes work abroad without a SIM?
Yes — messages and voice notes all run over the internet, so any Wi-Fi or data connection works. No roaming plan or phone number needed between group members.
Can Remi's AI plans be trusted?
Treat them as a great first draft. Remi plans from your dates, group, weather, and real places — but hours change and places close, so double-check details that matter, like tickets and transport times. Nothing Remi drafts enters the shared plan without your group seeing it.
I deleted a stop by mistake — is it gone?
No. Removed stops are archived, not destroyed — open the day's removed items and restore it with one tap.
Someone cloned my itinerary — can they see my trip?
No. A clone is an independent copy of the places and days only. Your companions, notes, messages, and locations are never included, and their edits don't touch your original.
How do I delete my account?
In the app: Me → Settings → Account → Delete account. Or from the web: see Delete your account & data.
When is Kinetiq coming to iPhone?
Kinetiq is in early access on Android today. iOS is on the roadmap — email us and we'll let you know the moment it's ready.
Something broken?
Tell us what happened, on which screen, and your device model — a screenshot helps. We read everything: support@kinetiqtravel.com.