KinetiqThe fastest way: in the app
Me → Settings & account → Settings → Account security → Delete account
Confirm, and your account is scheduled for deletion straight away. To keep it, sign back in within 30 days and tap Cancel deletion.
Can't access the app?
Email support@kinetiqtravel.com with the subject "Account deletion request" from the email address on your Kinetiq account. We'll verify it's you and confirm the deletion by reply within 7 days.
What gets deleted
- Your profile (name, email, photo, preferences)
- Your trips, itineraries, stops, notes, and bookings you recorded
- Your messages and voice notes
- Your Moments and uploaded photos and media
- Your location data and sharing settings
- Your friend and family links
- Your eSIM orders and Kinetiq points
After 30 days your account is erased and can't be undone; encrypted backups age out on a fixed schedule shortly after.
What may remain
- Content you placed in other people's spaces (for example, a message in a group chat, or a trip someone copied) stays in their copy, no longer linked to you.
- Records we're legally required to keep (for example, the deletion request itself) are kept only as long as the law requires.
- Payment records for eSIM purchases stay with our payment processor, Stripe, for as long as financial law requires.
Want a break instead?
You don't have to delete your account to disappear from the map. Incognito stops your phone sending your location, with no exceptions (see Privacy §4.1), and you can leave any trip. If there's a problem we can help with, contact support first.